Embassy of the Republic of Kenya in Kinshasa

With Accreditation to Republic of Congo, Central African Republic and Republic of Gabon

Embassy Service Charter

VISION MISSION CORE VALUES

To be a model Mission in advancing Kenya’s national interests in the Democratic Republic of Congo, Central African Republic, Republic of Congo, and the Republic of Gabon.

To project, promote and protect Kenya's national interests through strategic and proactive diplomatic engagement in the Democratic Republic of Congo, Central African Republic, Republic of Congo, and the Republic of Gabon

Patriotism, Customer Focus, Integrity, Good Governance, Inclusiveness, Professionalism
# SERVICE REQUIREMENTS COST OF SERVICE TIMELINES
1 Telephone Calls
  • Call official lines
 Free 3 Rings
2 In-Person Visits
  • In-Person Visit
  • Arrrival at reception with appointment
 Free

15 minutes

30 minutes
3 General Inquiries
  • Message, email, or letter of inquiry
 Free

1 – 5 working days for simple issues

14 working days for complex issues
4 Public complaints
  • Verbal or written complaints
 Free

14 working days
5 Access to information
  • Written request
 Free

14 working days
6 Payment of goods and services
  • Valid invoice
  • Valid Purchase/ Service order
  • Inspection & Acceptance
 Free

7 working days
7 Tendering Process
  • Submission of Tender
Varies

90 days
8 Electronic Travel Authorization(eTA)

Visit www.etakenya.go.ke

As per system

As per system
9 Passports

Visit www.ecitizen.go.ke

As per system

As per system
10 Emergency Travel Certificate
  • Request letter
  • Two passport size photographst
  • Copy of biodata page of lost/expired passports
  • Copy of birth certificate and ID
  • Police abstract if passport is lost/ stolen
  • Travel Itinerary

  • Visit Embassy Consular Servcies Page

USD 20

3 working days
11 Authentication of Kenyan Documents

Visit MFA Authentication Page

As per system

As per system
12 Authentication of Foreign Documents USD 20

3 working days
13 Work / Residence Permits & Passes

Visit MFA Foreign Nationals

As per system

As per system
14 Police Clearance Certificate

Visit DCI eCitizen

As per system

As per system
15 Letter of Introduction
  • Valid Passport
 USD 20

3 working days
16 Repatriation of Remains Free

24 Hours
17 Registration of Kenyans Free

Immediate
18 Kenyans in Distress
  • Call Embassy: +243 838 127 945
  • Call Diaspora Hotline: +254 207 876 000
  • Call WhatsApp: +254 114 757 002
 Free

Immediate
# Servivice Charter Downloads Free

Immediate

Working Hours:

Monday to Thursday: 9:00 a.m. – 4:00 p.m.

Friday: 9:00 a.m. – 1:00 p.m.

Closed:

Saturday & Sunday; and Public Holidays

Kenya Embassy

The Ambassador

4002 Avenue de l’Ouganda, Gombe

P.O. Box 9667

KINSHASA

Physical Address (Temporary)

102 Roi Bauduoin, Gombe, Kinshasa

Tel: +243 838 127 945

Email: kinshasa@mfa.go.ke

X: @KenyainDRC

Website: www.kenyaembassykinshasa.org